Refund policy

At Ted's Threads, all of our products are made to order and personalised especially for you. Due to the bespoke nature of our items, we are unable to accept returns or exchanges unless your item arrives damaged or faulty.

Damaged or Faulty Items If your order arrives damaged or there is a fault with your item, please contact us within 14 days of receiving your order at tedsthreads221@gmail.com. We will ask you to provide a photo of the damage or fault, and we will do our best to resolve the issue promptly with a replacement or refund.

Incorrect Personalisation Please double-check all personalisation details carefully before placing your order, as we are unable to accept responsibility for errors submitted by the customer (e.g. misspellings or incorrect names). If we make an error on our end, we will of course replace your item at no cost to you.

Cancellations As all orders go into production quickly, cancellations can only be accepted within 24 hours of placing your order. Please contact us immediately if you need to cancel.

Questions? If you have any concerns about your order, please get in touch via our contact page — we're always happy to help.